Frequently Asked Questions

Frequently Asked Questions

Ordering

I am having difficulty placing an order online.

The item I want says it's available in several weeks and is available for "Pre-Order". What does that mean and how does Pre-Ordering work?

The item I want is out of stock. When will it be available again?

My promotional code is not working when placing my order.

I have a promotional code and I forgot to apply it to my order.

Custom Orders

Can I request modifications to the size or length of an item?

Can I order an item that is not on your site, but made by a designer you carry?

Can you build a custom design just for me?

Shipping

When will my order ship?

My tracking information says the package was delivered to me but I have not received it.

Updating shipping information.

Returns and Exchanges

What is your return and exchange policy?

How will I know once my return or exchange has been processed?

Care

General

How do I care for my Sterling Silver jewelry?

How do I care for my Leather jewelry?

How do I care for my jewelry that is not Sterling Silver or Leather?

Wear

Can I swim/bathe with my jewelry?

Unable to operate clasp.

Affirm

What is Affirm?

Does Affirm charge interest and fees?

How do I sign up for Affirm?

How do I apply for a loan?

How does Affirm protect my personal information?

How old do I have to be to use Affirm?

Where is Affirm available?

Why wasn’t my loan application approved?

Additional questions.

PayPal Line of Credit

What is PayPal Credit?

How do I sign up for PayPal Credit?

Does PayPal Credit charge fees or interest?

How does the "No Interest if paid in full in 6 months on purchases of $99 or more" offer work?

How do I use PayPal Credit?

Additional questions.

Newsletter

What info does your newsletter provide?

How do I unsubscribe from your email marketing list?

Gifts

How much does Gift Wrapping cost?

How do I send gifts to more than one person?