Frequently Asked Questions

Frequently Asked Questions


I am having difficulty placing an order online.

The item I want says it's available in several weeks and is available for "Pre-Order". What does that mean and how does Pre-Ordering work?

My promotional code is not working when placing my order.

I have a promotional code and I forgot to apply it to my order.


When will my order ship?

My tracking information says the package was delivered to me but I have not received it.

Updating shipping information.

My order contains both pre-order and in-stock items. When will my order ship?

Returns and Exchanges

What is your return and exchange policy?

How will I know once my return or exchange has been processed?


How do I determine what length of bracelet I need?

How do I determine what length of necklace I need?

How do I determine what size ring to order?

How do I narrow down my search/filter by size?



How do I care for my Sterling Silver jewelry?

How do I care for my Leather jewelry?

How do I care for my jewelry that is not Sterling Silver or Leather?


Can I swim/bathe with my jewelry?

Unable to operate clasp.

Stack bracelets

Additional photos of items being worn.


What is Affirm?

Does Affirm charge interest and fees?

How do I sign up for Affirm?

How do I apply for a loan?

How does Affirm protect my personal information?

How old do I have to be to use Affirm?

Where is Affirm available?

Why wasn’t my loan application approved?

Additional questions.

PayPal Line of Credit

What is PayPal Credit?

How do I sign up for PayPal Credit?

Does PayPal Credit charge fees or interest?

How does the "No Interest if paid in full in 6 months on purchases of $99 or more" offer work?

How do I use PayPal Credit?

Additional questions.


What info does your newsletter provide?

How do I unsubscribe from your email marketing list?


How much does Gift Wrapping cost?

How do I send gifts to more than one person?