Pre-order items are pieces that you order now online and our designers will build for you. These items won’t ship for several weeks. The estimated delivery time is listed right on the product page. Occasionally, we do receive items from the designer faster than the estimated timeframe.
To order a pre-order item, click the large red “pre-order” button to add the item to your cart, and check out as you normally would. We will confirm your order by email or text, and we will notify you again when your order is about to ship. If you have any questions about pre-order items, please give us a call at 323-856-8700.
Availability varies tremendously by designer. We provided a useful link to set up a notification for the out of stock item, and we’ll then send you an email when it’s back in stock. All you need to do is go to the page the product is on and select “Follow this item” (it’s in somewhat small type, so look carefully) to set this up. Often, only a few pieces will be added to the site while many people are interested in the piece. So when you receive the email, be sure to act quickly!
1) If it’s during business hours, you can place your order by phone, and we’ll help you with your code: 323-856-8700
2) If it’s outside business hours (or you prefer not to call), go ahead and place your order without the code so the item doesn’t sell out. Then send an email to firstname.lastname@example.org with the promo code you would like to use, your name, and the order number, and we will take care of the discount within one business day. You must email us with the promotion code prior to your order shipping for it to count.
Send an email to email@example.com with the promo code you would like to use, your name, and the order number, and we will take care of the discount within one business day. You must email us with the promotion code prior to your order shipping for it to count.
We are able to get custom sizing built by several of our designers. Those designers are Scott Kay, John Varvatos, Konstantino, King Baby, William Henry, Keith Jack, Triton, Ecks, and John Hardy. Each designer requires a different amount of time to build a custom size. Since these sizes aren't available on the site, we would need to place your custom order over the phone. Please give us a call at 323-856-8700 to discuss.
Yes. The designers we carry offer some items that are not listed on our site, including women's jewelry. We are able to get these items for you. Since they are not on the site, we'd be happy to help you place your special order over the phone. Please give us a call at 323-856-8700 if you would like to discuss.
Your order will ship the next business day after you place your order, Monday through Friday excluding holidays. We will send tracking information to you when your order is packed. Our regular First Class Mail shipping takes 3-5 business days to arrive after your order ships. You can view our Shipping Rates and Times on our Shipping Page.
We ship packages via United States Postal Service unless you select FedEx at checkout. Be sure to double check your mailbox and with anyone else at your address that has access to the mailbox, and even with a neighbor who may have accepted your package for you. If you are still unable to locate the package, send an email to firstname.lastname@example.org that contains your name, order number, and shipping address so we can confirm that we have the correct address on file. We will then reach out to you with next steps.
If you complete checkout with an incorrect shipping address, you will want to let us know right away. Send an email to email@example.com with your name, order number, and the correct address.
We offer a 60 day return and exchange policy, so long as the item is in new and unused condition. We will ship your items with a form in case you need to send anything back to us. We can exchange it for another size or style, or process a refund to your original payment if you prefer. You can find more info about our return and exchange policy here:
Once we receive your return, usually 3-5 business days after you mail it to us, we will require a few more business days to process it. We will email or text you to confirm your return has been processed. Please wait 10 business days after you mail your return to contact us if you haven’t received confirmation from us.
Please use the complementary polishing cloth that is included with your item. Polish your jewelry using the treated white inner cloth to gently remove tarnish and dirt from your piece. Buff to a high luster using the outer cloth. This will restore the original brilliance to your jewelry. Avoid using this cloth on stone detailing.
Please do not expose your leather items to water. This will cause the leather to become saturated. Once it dries, it will cause the leather crack and become aged faster than with normal wear. You may use a leather conditioner, but it is not recommended.
Chemicals used in traditional jewelry cleaning methods must not be used when cleaning your jewelry. We recommend gently rinsing your items in warm water and drying with a soft cloth. In general, sensible care will ensure a long life for your pieces. Direct exposure to colognes, aftershaves, pool products and excess sweat can affect the coating and plating of your items.
We do not recommend swimming or bathing with your jewelry, as this will speed up the aging process and tarnishing of your items. If you do wear your jewelry at all times, we recommend our Stainless Steel jewelry as it is virtually indestructible.
We offer many styles of bracelets and they all have unique clasp designs. If you are having trouble with an item, please give us a call at 323-856-8700 so we can discuss. We'd be happy to walk you through how to open up the item.
Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.
Affirm doesn’t charge fees, and 0–30% is the range for their annual percentage rates (APR). At checkout, they will always show the total amount of interest you’ll pay and they never charge more beyond that. This way, you always know what you’re getting into. Also, they do not charge late fees, service fees, prepayment fees, or any hidden fees.
Affirm meets all industry standards for protecting your personal information. They have policies safeguarding the collection, use, and disclosure of your information. They use a variety of methods to keep their network secure and your data safe.
When you share your personal information, it’s transferred with TLS, a cryptographic protocol, then stored with AES 128-bit or higher encryption at rest. Access to your data requires multi-factor authentication and is restricted to authorized personnel performing specific tasks at your request.
To create an Affirm account, you have to be at least 18 years old. To prequalify or get approved for a loan, you also have be at least 18 years old. There are exceptions to this: You have to be 19 years old if you live in Alabama or if you’re a ward of the state in Nebraska.
Affirm is available in the U.S. and all U.S. territories, with two exceptions. Those exceptions are Iowa and West Virginia. It’s possible to create an Affirm account if you live in either state. But you won’t be able to prequalify or get approved for a loan due to the state laws there.
First off, we’re sorry that your application couldn’t be approved this time around. We hope you’ll give Affirm another chance in the future. In the meantime, please check your inbox for an email from Affirm. It will say a bit more about why you weren’t offered a loan right now.
PayPal Credit is an open end (revolving) credit card account that provides a reusable credit line built into your account with PayPal giving you the flexibility to pay for your purchases right away or pay over time. PayPal Credit is subject to credit approval and is offered by Synchrony Bank.
When you apply for PayPal Credit, you’ll be asked to provide your date of birth, your income after taxes, the last 4 digits of your Social Security number, and agree to the Terms and Conditions. You’ll know within seconds if you are approved. And here’s the cool thing: your PayPal Credit account will be linked to your account with PayPal and you’ll see it as a payment option every time you check out with PayPal.
You'll enjoy No Interest if paid in full in 6 months on purchases of $99 or more. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Minimum monthly payments required.
There are two easy ways to unsubscribe from our email list. 1) Every marketing email we send has an unsubcribe link at the bottom of the email. 2) You may email firstname.lastname@example.org to request removal. Be sure to indicate the specific email address you want removed.