Frequently Asked Questions

Pre-order items are pieces that you order now online and our designers will build for you. These items won’t ship for several weeks. The estimated delivery time is listed right on the product page. Occasionally, we do receive items from the designer faster than the estimated timeframe.

To order a pre-order item, click the large red “pre-order” button to add the item to your cart, and check out as you normally would. We will confirm your order by email or text, and we will notify you again when your order is about to ship. If you have any questions about pre-order items, please give us a call at 323-856-8700.

Availability varies tremendously by designer. We provided a useful link to set up a notification for the out of stock item, and we’ll then send you an email when it’s back in stock. All you need to do is go to the page the product is on and select “Follow this item” (it’s in somewhat small type, so look carefully) to set this up. Often, only a few pieces will be added to the site while many people are interested in the piece. So when you receive the email, be sure to act quickly!

Fear not! You have two options: 

1) If it’s during business hours, you can place your order by phone, and we’ll help you with your code: 323-856-8700

2) If it’s outside business hours (or you prefer not to call), go ahead and place your order without the code so the item doesn’t sell out. Then send an email to service@tribalhollywood.com with the promo code you would like to use, your name, and the order number, and we will take care of the discount within one business day. You must email us with the promotion code prior to your order shipping for it to count.

Send an email to service@tribalhollywood.com with the promo code you would like to use, your name, and the order number, and we will take care of the discount within one business day. You must email us with the promotion code prior to your order shipping for it to count.

Yes. The designers we carry offer some items that are not listed on our site, including women's jewelry. We are able to get these items for you. Since they are not on the site, we'd be happy to help you place your special order over the phone. Please give us a call at 323-856-8700 if you would like to discuss.

Unfortunately, we are not able to design or to have custom pieces built from scratch. However, some of our designers will make accommodations for sizing. 

Are you a fan of yellow or white gold? In many instances we can have an item built for you in these special metals.

If there is anything in particular that you are looking for that isn't listed on our site, feel free to give us a call at 323-856-8700 so we can discuss.

We are shipping your orders  Monday through Saturday.  Your jewelry will ship the day after you place your order, except for Sundays and holidays. We will send tracking information to you when your order is packed. Our regular First Class Mail shipping takes 3-5 business days to arrive after your order ships. You can view our Shipping Rates and Times on our Shipping Page.

We ship packages via United States Postal Service unless you select FedEx at checkout. Be sure to double check your mailbox and with anyone else at your address that has access to the mailbox, and even with a neighbor who may have accepted your package for you. If you are still unable to locate the package, send an email to service@tribalhollywood.com that contains your name, order number, and shipping address so we can confirm that we have the correct address on file. We will then reach out to you with next steps.

If you complete checkout with an incorrect shipping address, you will want to let us know right away. Send an email to service@tribalhollywood.com with your name, order number, and the correct address.

If you place an order with us that contains both in-stock items and pre-order items, we will ship the available items to you right away. We will then ship the pre-order items to you once they have been made for you.

The only exception will be for a necklace order that contains a pendant and a chain. If either the pendant or the chain is not available, we will hold onto one of your items until we receive the other one and will ship them to you as a complete necklace.

We are happy to make exceptions to the above policies upon request. Simply contact us as soon as possible to let us know.

We highly recommend ordering early to avoid the holiday rush.

Due to Covid-19, many of our carriers are experiencing delays. To provide you with as many options as possible, we offer several USPS, FedEx and UPS options, so that you are able to select your preferred carrier. We will ship your order using the method you select at checkout.

Please note that carrier delays are out of our hands, but we will do everything possible to assist you if you experience a delay.

Place your order now to ensure your Tribal Hollywood jewelry arrives in time for the holidays!

We offer a 60 day return and exchange policy, so long as the item is in new and unused condition. We will ship your items with a form in case you need to send anything back to us. We can exchange it for another size or style, or process a refund to your original payment if you prefer. You can find more info about our return and exchange policy here: 

www.tribalhollywood.com/returns-are-easy

Once we receive your return, usually 5-10 business days after you mail it to us, we will require a few more business days to process it. We will email or text you to confirm your return has been processed. Please wait 10 business days after you mail your return to contact us if you haven’t received confirmation from us.

We offer styles that are 7 to 10 inches and some that are adjustable, as well. We also carry some designers that will customize the length of their bracelets for us. The most common sizes that we carry are 8 to 8.5 inches. 

To determine the size that would work best for you, measure your wrist, in inches. You should add a half inch to an inch to your wrist measurement to determine the size you will need. Looser bracelets that will conform to your wrist would require half an inch added to your wrist measurement. More structured bracelets that will retain their shape would require a full inch added to the wrist measurement.

We offer necklaces measuring from 15 to 33 inches and some that are adjustable, as well. We also carry some designers that will customize the length of their necklaces for us. The most common sizes are 20 to 24 inches.

To determine the size that would work best for you, take a length of string or a tape measure, and find a length that feels comfortable. You can then measure the length of string to determine what would feel best. Most sizes that we offer are even numbers. The length of necklace needed is largely a matter of preference.

To determine your ring size, you will need a ring sizer. We offer them on our site for $1, found here:

https://www.tribalhollywood.com/products/ring-sizer

We list the size and dimensions of all of our products on its product page, in the product description.

We offer many sizes and we have a way to narrow down your search to the size you need, specifically.

On a computer: At the top of the website, on the right hand side of the screen, there is a search bar with a magnifying glass. Type in the item you are looking for (e.g. bracelets, steel necklaces, silver rings) and hit enter. A list of all available items that match your search will appear. On the left hand side of the screen there will be a bar that will allow you to filter by a range of options including price, size, materials used, etc. Click on the size you are looking for and the search will narrow down to just the items in that size.

On a mobile device or tablet:  At the top of the website, on the left hand side of the screen, there will be a selectable menu (three horizontal lines). Click that and a search bar will appear. Type in the item you are looking for (e.g. bracelets, steel necklaces, silver rings) and hit enter. A list of all available items that match your search will appear. Under search results, click on the button that says "Filters". That will allow you to filter by a range of options including price, size, materials used, etc. Click on the size you are looking for and the search will narrow down to just the items in that size.

Please first find the detail page of your item on our website. If there are care instructions on that page, then follow those instructions.

Please use the complementary polishing cloth that is included with your item. Polish your jewelry using the treated white inner cloth to gently remove tarnish and dirt from your piece. Buff to a high luster using the outer cloth. This will restore the original brilliance to your jewelry. Avoid using this cloth on stone detailing.

Please do not expose your leather items to water. This will cause the leather to become saturated. Once it dries, it will cause the leather crack and become aged faster than with normal wear. You may use a leather conditioner, but it is not recommended.

Chemicals used in traditional jewelry cleaning methods must not be used when cleaning your jewelry. We recommend gently rinsing your items in warm water and drying with a soft cloth. In general, sensible care will ensure a long life for your pieces. Direct exposure to colognes, aftershaves, pool products and excess sweat can affect the coating and plating of your items.

We offer collections of bracelets called Stack bracelets. Each set will contain 2 or 3 of our most popular styles. 

All stack bracelets will measure between 8 and 8.5 inches, our most common sizes. 

These bracelets have separate clasps, which provides you with more styling options. You are able to split up the bracelets and wear them on different wrists and select the positioning that works best for you.

Some of our stack bracelets will contain "multi-strand bracelets" that do appear to be several bracelets that are connected by one clasp. This will only be one of the bracelets in the set, however.

You can find additional photos of our items on a model on our Instagram account:

https://www.instagram.com/tribalhollywood/

These photos will give you a better idea of how the items will look while being worn.

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

Apply Here!

Affirm doesn’t charge fees, and 0% APR to 10-36% APR is the range for their annual percentage rates (APR). At checkout, they will always show the total amount of interest you’ll pay and they never charge more beyond that. This way, you always know what you’re getting into. Also, they do not charge late fees, service fees, prepayment fees, or any hidden fees.

For example, on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR

Apply Here!

When you sign up for Affirm, you automatically find out if you’re eligible for a loan. This doesn’t affect your credit score.

1. At checkout, select Affirm as the payment method.

2. Follow the prompt to enter your mobile number. Select Continue.

3. Type your full legal name and your email address.

4. Type your date of birth and the last 4 digits of your Social Security number.

5. Select Create account.

6. See your loan decision.

Apply here!

1. Fill your cart, then select Affirm at checkout.

2. Enter your mobile number, then select Continue.

3. If it’s your first time applying, create an account. If you already have an account, this step is skipped.

4. Enter the 4-digit PIN just texted to your phone.

5. See your loan decision.

Apply here!

Affirm meets all industry standards for protecting your personal information. They have policies safeguarding the collection, use, and disclosure of your information. They use a variety of methods to keep their network secure and your data safe.

When you share your personal information, it’s transferred with TLS, a cryptographic protocol, then stored with AES 128-bit or higher encryption at rest. Access to your data requires multi-factor authentication and is restricted to authorized personnel performing specific tasks at your request.

To create an Affirm account, you have to be at least 18 years old. To prequalify or get approved for a loan, you also have be at least 18 years old. There are exceptions to this: You have to be 19 years old if you live in Alabama or if you’re a ward of the state in Nebraska.

Affirm is available in the U.S. and all U.S. territories, with two exceptions. Those exceptions are Iowa and West Virginia. It’s possible to create an Affirm account if you live in either state. But you won’t be able to prequalify or get approved for a loan due to the state laws there.

First off, we’re sorry that your application couldn’t be approved this time around. We hope you’ll give Affirm another chance in the future. In the meantime, please check your inbox for an email from Affirm. It will say a bit more about why you weren’t offered a loan right now.

You can find additional answers to many questions in Affirm's Help Center:

https://www.affirm.com/help/

PayPal Credit is an open end (revolving) credit card account that provides a reusable credit line built into your account with PayPal giving you the flexibility to pay for your purchases right away or pay over time. PayPal Credit is subject to credit approval and is offered by Synchrony Bank.

Apply Here!

When you apply for PayPal Credit, you’ll be asked to provide your date of birth, your income after taxes, the last 4 digits of your Social Security number, and agree to the Terms and Conditions. You’ll know within seconds if you are approved. And here’s the cool thing: your PayPal Credit account will be linked to your account with PayPal and you’ll see it as a payment option every time you check out with PayPal.

Apply here!

There is no annual fee to use PayPal Credit.

For New Accounts: Variable Purchase APR is 25.99%. The APR will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum Interest charge is $2.00.

You'll enjoy No Interest if paid in full in 6 months on purchases of $99 or more. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Minimum monthly payments required.

To use PayPal Credit, simply checkout using PayPal and select PayPal Credit as your payment method.

You can find more information about PayPal line of credit here: 

https://www.paypal.com/us/webapps/mpp/paypal-credit/faq

PayPal's customer service line is: 1-844-373-4961

There are two easy ways to unsubscribe from our email list. 1) Every marketing email we send has an unsubcribe link at the bottom of the email. 2) You may email service@tribalhollywood.com to request removal. Be sure to indicate the specific email address you want removed.

The fee for our gift wrapping service is $7.50 per order.

If you need to send gifts to more than one person, please place a separate order for each person to whom you'd like to send a gift.