When you use our website, or purchase products from us through our website, we may collect certain information from you. We want you to know what kinds of information we collect, how we use that information, and what steps we take to safeguard your information.
What Information is Collected
A. Personally Identifiable Information
We receive and store any information you enter on the Tribal Hollywood web site or give us in any other way. For example, personal information is collected when you register with Tribal Hollywood, when you search for products on the Tribal Hollywood site, when you place orders with Tribal Hollywood, when you return, exchange or request information about our products, when you post comments or reviews of products, when you participate in a promotions or contests, when you respond to a questionnaire, when you communicate with customer service, and when you participate in referral services. Furthermore, Tribal Hollywood may combine information about you that we have with information we obtain from business partners or other companies.
Personal Information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. Personal Information collected may include your name, email address, shipping address, billing address, phone numbers, zip code, gender, occupation, credit card information; names of people to whom purchases have been shipped, including addresses and phone number; and purchase/return/exchange information.
If you purchase a gift certificate, gift or choose to send your purchase to someone other than yourself, you will be required to provide us with certain personally identifiable information for the person to whom you want the item(s) shipped. We will use that information to contact that person in the event we have a question or issue with the order or delivery. We may also use that information to contact the individual concerning items in which they may be interested or for other promotional purposes.
B. Automatic Information
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses TribalHollywood.com or advertisements and other content served by or on behalf of TribalHollywood.com on other web sites. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history; the full Uniform Resource Locator (URL) clickstream to, through, and from our web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call us.
We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
C. Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, contests or surveys, will be limited.
We also use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our websites and in our emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our websites and our advertising. We work with service providers that help us track, collect, and analyze this information.
Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
We may combine the information we collect through cookies and pixel tags with other information we have collected from and about you. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.
We may also use cookies to help determine which of our ads are shown to you on other websites. You information may also be used for behavioral and interest-based advertising. We work with third-party companies that use tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For more information about this practice and to understand your options, please visit http://www.aboutads.info.
D. Log Files
As is true of most Web sites, either we, or our data and analytics partners, may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We may also link this automatically-collected data to personally identifiable information in order to better target our marketing efforts or optimize your experience at Tribal Hollywood.com
E. Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or sweepstakes. If you participate, we will request certain personally identifiable information from you. Participation in these contests or sweepstakes is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name, address, telephone number and email address), and demographic information (such as zip code). We may use a third party service provider to conduct these contests or sweepstakes. We may also partner with third party companies in sponsoring, hosting or conducting these contests or sweepstakes. We may share the information collected with these third parties in connection with these sweepstakes or other promotions.
We may use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, or to contact participants for promotional or marketing purposes. Our partners may use this information to communicate with you concerning the contests or sweepstakes, to notify contest winners and to award prizes. For information concerning the treatment of this information, please contact the partner for more information.
How We Use Your Information
We use your personal information to contact you about the services on our site in which you have expressed interest. We also use this information to keep track of your purchase activity on our site, to assist you with or respond to customer service inquiries, to manage your account and to customize your experience.
We may also use this information to contact you by email, mail or telephone to provide you with our service announcements, newsletter, product updates, special deals or other promotions
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We may also use this information to contact you by email or by telephone to provide you with our newsletter, product updates, or other promotions
If you have registered an account with us, and give us permission to do so, we may also retain your payment preferences, including the financial information provided to us. If authorized by you, we will use this information to bill subsequent purchases from Tribal Hollywood. However, we will not use this financial information for subsequent purchases unless and until you provide additional authorization to bill your account.
We may store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We may relate your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.
We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.
Sharing of Information
Fulfillment
During the purchase process, we will share your information with certain intermediaries, such as shipping companies, credit card processing companies and product manufacturers, strictly to process and ship your order.
Advertising and Promotional Purposes
We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, or data enhancement provider) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
We may also share information with vendors, business partners and other organizations which are not part of Tribal Hollywood. These companies and organizations may use the information we share to provide special offers and opportunities to you.
We may aggregate demographic information about our customers and members and share that aggregated information with our partners and advertisers. This information does not identify individual users.
At Your Direction
We may also share your information at your direction or request. For example, if you create a gift registry or wish list and elect to share it or to make it available to the public, your information will be accessible is such places as our website and social applications.
Legal Requirements
We may disclose information you provide to us when we believe disclosure is required by law; to comply with a judicial proceeding, court order, or legal process served on us; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our guests or others.
Managing your Personal Privacy
As a customer, subscriber or contest entrant, you will occasionally receive e-mail communications or mailed promotional material or advertisement about Tribal Hollywood products or special offers we think you'll like. If your personally identifiable information changes, or if you want to stop receiving our emails, mailed promotional material and/or telephone calls, you may notify us of your preference by sending us an email at service@tribalhollywood.com .
You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
Links to Other Sites
This privacy statement applies only to information collected by this Web site. This Web site contains links to other sites that are not owned or controlled by Tribal Hollywood. Please be aware that Tribal Hollywood is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
Children
Children’s safety and privacy online is very important to us. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a user under the age of 13, we will attempt to delete the information as soon as possible. Because we do not knowingly collect Personal Information from children under the age of 13, we also do not knowingly distribute such information to third parties.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can email us at service@tribalhollywood.com.
Changes to Privacy Policy
Tribal Hollywood reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.
Business Transitions
In the event Tribal Hollywood goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at: service@tribalhollywood.com.
Effective Date: October 13, 2013