Frequently Asked Questions
WHAT ARE YOUR SHIPPING RATES and DELIVERY TIMES?
| Destination | 1st Class Shipping Rate | 1st Class Shipping Time* | Express Shipping Rate | Express Shipping Time* |
|---|---|---|---|---|
| All 50 U.S. States | $5.00 | 3-5 Business Days | $19.00 | 1-2 Business Days |
| Canada | $5.00 | 5-10 Business Days | $29.00 | 3-6 Business Days |
| Other Countries | $5.00 | 5-15 Business Days | $29.00 | 3-10 Business Days |
HOW MUCH DOES GIFT WRAPPING COST?
The fee for our gift wrapping service is $5.00 per item.
HOW DO I SEND GIFTS TO MORE THAN ONE PERSON?
You may need to send gifts to more than one person. To do this, please place a separate order for each person to whom you'd like to send a gift.
HOW DO I CARE FOR MY JEWELRY?
Please first find the detail page of your item on our website. If there are care instructions on that page, then follow those instructions.
For jewelry that is NOT sterling silver:
Chemicals used in traditional jewelry cleaning methods must not be used when cleaning your jewelry. We recommend gently rinsing your items in warm water and drying with a soft cloth. In general, sensible care will ensure a long life for your pieces. Direct exposure to colognes and aftershave, pool products and excess sweat can affect the coating and plating of your items.
DO I NEED A RETURN AUTHORIZATION TO RETURN OR EXCHANGE AN ITEM?
No. As long as the item that you are returning or exchanging is in new condition, you may return it or exchange it without a return authorization. We just ask that you include a note with your return or exchange that tells us whether you would like a refund or that tells us which item you would like for us to send in exchange. Please wrap your items carefully before mailing them to us. You can even reuse our packing materials. Send your package using the United States Postal Service, or your government postal service if you are sending it from a non-U.S. country.
WHERE DO I SEND MY ITEMS FOR EXCHANGE OR RETURN?
All exchanges and returns via mail should be sent to:
TRIBAL Hollywood
PO BOX 3030
HOLLYWOOD, CA 90078-3030
Please note that if your Ed Hardy Watch needs repair, it should be sent directly to the Ed Hardy Service Center (see “
WHAT IF MY ED HARDY WATCH NEEDS REPAIR?”).
TRIBAL Hollywood will exchange defective items up to 60 days after the date of purchase.
We will send you a replacement item free of charge.
To exchange your item please send your carefully packaged item to the above address and include the following:
1)
Proof of your purchase. A copy of your receipt OR a copy of your on-line payment confirmation is acceptable.
2)
A note that states what the defect is.
3)
Your phone number and email address so that we may contact you if necessary.
4)
The name and address to which we should send the replacement item.
HOW DO I EXCHANGE A BICO OR MAGNETIC JEWELRY ITEM WITH A DEFECT?
HOW DO I EXCHANGE A NEW UNWORN ITEM?
TRIBAL Hollywood will accept exchanges of items in new condition for up to 60 days after the date of purchase.
If the replacement item is more expensive than the one you send us, your credit card will be charged the difference.
The item must be returned to us in NEW condition to the above address.
Please package the item carefully for mailing and include the following:
1) Proof of your purchase. A copy of your receipt OR a copy of your on-line payment confirmation is acceptable.
2) A note stating which item you would like us to send to you as a replacement. Make sure to include the SIZE and COLOR when applicable.
3) Your phone number and email address so that we may contact you if necessary.
4) The name and address to which we should send the replacement item.
TRIBAL Hollywood will pay for the postage required to send your new jewelry to you!
WHAT IS THE POLICY FOR EXCHANGING OR RETURNING ED HARDY WATCHES?
Ed Hardy Watches that are exchanged or returned must be in NEW CONDITION with all tags and packaging in-tact.
We regret that we can not exchange or give refunds for watches that are not in NEW condition.
Ed Hardy Watches must be returned within 60 days of purchase. To exchange your watch please carefully package it for mailing and send it to the above address and include the following:
1) Proof of your purchase. A copy of your receipt OR a copy of your on-line payment confirmation is acceptable.
2) A note stating the watch you would like us to send to you as a replacement.
3) Your phone number and email address so that we may contact you if necessary.
4) The name and address to which we should send the replacement item.
WHAT IF MY ED HARDY WATCH NEEDS REPAIR?
Ed Hardy watches come with a 24 month guarantee. Please follow the directions in the “Guarantee & Instruction Booklet” that came with your watch.
As TRIBAL Hollywood is not equipped to repair watches, please DO NOT send your watch to TRIBAL Hollywood.
Please send it directly to the Ed Hardy Watches Service Center.
For your convenience, here is an excerpt from the “Guarantee & Instruction Booklet:”
“In the U.S.
should your timepiece require attention, pack it well and send with this guarantee form and $10.00 check
[payable to Ed Hardy Watches] to cover packing, handling, insurance and return postage to:
ED HARDY WATCHES SERVICE CENTER
5429 SATSUMA AVE
NORTH HOLLYWOOD, CA 91601
Please note: International addresses will have a higher shipping charge.”
WHO IS YOUR PRODUCT PHOTOGRAPHER?
Our product photographers are: JD Acker and Mr. Yves Pirez
JD can be contacted at: info@tribalhollywood.com or 323-856-8700
Mr. Pirez can be contacted at: MAX90272@hotmail.com